Banner for Network Support

PURPOSE


The Network Support Services program prepares students for employment in entry-level information technology support careers by developing the technical knowledge and hands-on skills needed to install, configure, maintain, troubleshoot, and support computer systems, networks, and connected devices. Students gain experience with computer hardware, operating systems, networking fundamentals, cybersecurity, customer support, and technical problem-solving while building the communication, professionalism, and critical thinking skills needed to assist users and maintain reliable technology environments.

 

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OCP A

Information Technology Assistant

Length: 150 Hours

 

OCP B

Computer Support Assistant

Length: 150 Hours

 

OCP C

Network Support Help Desk Assistant

Length: 150 Hours

 

OCP D

Network Support Administrator

Length: 150 Hours

 

OCP E

Senior Network Administrator

Length: 150 Hours

 

OCP F

Wireless Network Administrator

Length: 150 Hours

 

OCP G

Data Communications Analyst

Length: 150 Hours

 

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Requirements

Age 16+ 

 

 

Academic skill level
required to complete program: 

Reading 9,  Math 9 Language/Writing 9

 

Physical 

Sit for long periods of time

 

 

Diploma

NA 


Certification(s)

TestOut Network Pro

TestOut Security

Comp TIA Network+

Comp TIA Security+

Comp TIA Linux+

Advisory Salary Range: 


 

Florida Panhandle:  
Low- $30,000.00

High - $55,000.00

 

State Average:

$54,000.00

National Average:

$48,000.00

General Average:

$30,000.00 - $55,000.00

 

Percentage Rates: 

Program Completion - 88%

Program Placement - 86%

Program Certification Pass - 100%

License/Certification(s)  Not Required

WHAT YOU'LL LEARN


Computer Hardware
& Technical Support

Develop hands-on skills installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, mobile devices, and peripheral equipment while providing effective technical support to end users.

 

Network Fundamentals 
& Connectivity

Learn the principles of computer networking, including IP addressing, network devices, wireless technologies, Internet connectivity, and the techniques used to diagnose and resolve common network issues.

 

Operating Systems 
& System Maintenance

Gain experience installing, configuring, updating, and supporting Windows operating systems while performing preventive maintenance, system optimization, and software installation.

 

Cybersecurity &
System Protection

Build a strong foundation in cybersecurity by learning safe computing practices, access control, malware prevention, data protection, backup procedures, and security measures used to protect users and technology resources.

 

Customer Service &
Technical Communication

Develop professional communication, documentation, customer service, and problem-solving skills while learning how to assist users, resolve technical issues, and provide effective help desk support.

 

Career Readiness & Industry
Certification Preparation

Prepare for entry-level careers in network support and IT support through hands-on laboratory experiences, real-world troubleshooting scenarios, and technical skill development aligned with industry certifications and workforce expectations.

Ready to Get Started?

 

Take the next step toward a career in Network Support through hands-on training that prepares you to troubleshoot technical issues, support computer systems, and keep today’s connected workplaces running smoothly.

APPLY NOW!

PROGRAM AT A GLANCE

 

$3,702.00

In-State
See Cost Breakdown for Out-of-State and Differentia

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Pell Eligible 

YES

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Career Source

YES

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Tri-County

NO

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Online

YES

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STEM

YES

 

PROGRAM RESOURCES